Service work when buying out of state |
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acoustic5679
Newbie Joined: 15 Apr 2010 Location: Dillon, CO Status: Offline Points: 14 |
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Posted: 20 Apr 2010 at 8:10pm |
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I am still undecided on whether to buy out at Couches (2k cheaper) or buy locally. Has anyone had any experience in getting warranty work done when buying out of state at a place where you did not buy it?
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Acoustic man
desperately want a 171 or 177 2004 Mitz Endeavor |
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tdrace
Senior Member Joined: 29 Dec 2009 Location: SOUTH CAROLINA Status: Offline Points: 268 |
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I bought my 173 at Couch's and I have it serviced at Camping World in Savannah Ga. no problem
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Theresa's Seaside Cowgirl
2010 FORD F150 V-8 2010 R-POD 173 Sisters on the Fly #1569 |
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acoustic5679
Newbie Joined: 15 Apr 2010 Location: Dillon, CO Status: Offline Points: 14 |
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did you buy any kind of extended service other then the 1 year warranty that comes with it?
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Acoustic man
desperately want a 171 or 177 2004 Mitz Endeavor |
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Outbound
Senior Member Joined: 25 Jul 2009 Location: Oshawa, ON Status: Offline Points: 750 |
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Most dealers prioritize those who bought a trailer from them first, then consider accepting work from walk-ins.
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Craig :: 2008 Mazda Tribute :: 2009 r-pod 171, The Johnnie Ray
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Pie_Pod
Moderator Group Joined: 29 Sep 2009 Location: Springfield, IL Status: Offline Points: 434 |
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We bought at Couch's...We spent a night in Ohio to test things out. We had a furnace issue that appeared to be resolved. However, when we got home, to IL the furnace did not work. We called Couch's and they told us to call the service number. We were referred to a Forrest River seller/sevice place about 10 miles from home...We have had no problems getting waranty work from the local place even though we purchased at Couch's. If fact, the local place knew all about Couch's and said they were the number one R-Pod sellers in the country....
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~cindy (Pod_Patrol's Girl)
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PodPatrol
Moderator Group Joined: 24 Sep 2009 Status: Offline Points: 22287 |
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Forest River has update their web-site with an opening page encouraging perspective buyers to buy local, and the warranty repair issues that may arise when taking to a local dealer you "did not" purchase the FR product from.
Even though several Podders have had success with their local dealer to do warranty work (when/if needed), there is always a chance there may be issues.
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yizit
Senior Member Joined: 25 Feb 2009 Location: Wis. Dells, WI Status: Offline Points: 984 |
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It depends on the dealer. In Wisconsin we had 2 dealers, we needed warranty work done (a minor job) and we went to the closet dealer and they told us we had to take it back to the dealer we bought it from. Too bad for them too, because we would have bought more stuff from them and used them for service work on the Rpod after the warranty ran out. I personally would stick to a dealer close to home to avoid ANY possible problems.
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Former owner of 2009 Rpod 172
Darlene & Jim, Ewok our Lhasa Roada our 2004 Roadtrek 190P Conversion Van |
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tsunami
Senior Member Joined: 05 Oct 2009 Location: MINNESOTA Status: Offline Points: 426 |
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When a dealer signs a contract with a manufacturer they usually agree to do warranty service
for any unit regardless of where it was sold. The service department will be reimbursed by the manufacturer. Part of the dealer's profit is usually dedicated to help with warranty costs. However, don't let a dealer refuse to do the warranty work. Most States consider a licensed dealer as contractually bound to do warranty repairs. A few years ago, Chrysler-Jeep Corp tried to insist that I have warranty work done ONLY at the selling dealer, which was over a thousand miles from my home (after I had moved). Minnesota's State Attorney's General Office contacted the Head Office and told them that Minnesota would pull ALL of Jeep's State Licenses if they didn't allow ALL dealers do warranty work. |
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tsunami
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PodPatrol
Moderator Group Joined: 24 Sep 2009 Status: Offline Points: 22287 |
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Y Guides Lou
Newbie Joined: 12 Apr 2010 Location: United States Status: Offline Points: 21 |
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My "local" dealer, having lost the sale not on price, (they are actually $37 cheaper), but on annoying financing options, (Couches got me 100% through a bank, local dealer said I'd have to go through a Credit Union which wanted our W2's, 2 latest pay stubs, AND we had to open an account... thus letting money just "rot" for the duration of the loan), has said that I should at least always remember them when it comes to maintenance and repair work.
They actually told me to check the brochure, but said "unlike other dealers we WILL do any repair/warranty work you may need in the future."
I told them that it's good to hear they're a smart business... because, (as I said in another thread), my comment to any such dealer who will NOT do the work:
"So, Mr/Mrs Dealer, you're telling me that because you didn't get the actual sale, that you're willing to lose out on arguably more money over the long term? You'd rather get NO money from me than quite possibly more than the profit of the R-Pod would have given you? That's cutting off your nose to spite your face and not very good business practice. Some money is ALWAYS better than NO money."
Frankly, I wish I could have bought locally given the benefits they offer... but no way was I jumping through those hoops when Couches had me 100% financing through a bank, no W2's or pay stubs needed, no requirment to open an account... just submit my info and boom... 100% deal.
Shame really.
Anyway, I apologize for digressing a bit here.
I highly doubt that if you put it that way they'd turn you down completely.
<shrugs> Tell them to split the difference... drop the price $1K and you'll buy from them and have it serviced by them.
If you're financing $1K is not that big a difference in payment.
Just my 2 cents.
Take care,
Lou
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