US-ROD RECALL!?

I forwarded this to Susan and then went over to her office to try and figure out what was happening.

I THINK we figured it out and she'll be calling you soon - if she hasn't already.

It appears that the selling dealer might have misunderstood that they weren't supposed to order the recall kit UNTIL the retail customers came in and made appointments.  However, they were being proactive and ordered the recall kits for every rpod they'd retailed.  It shipped out to them on August 23rd.  That's why when you called them - they said they had your kit in stock.  So, I'm so very sorry that it caused you so much frustration and inconvenience.  At least it was for all the "right" reasons, becasue they wanted to be prepared for when you did contact them.

 

GENERALLY - dealers do NOT have them "in stock" for just any owner that comes in to make an appointment.  Recall kits are only allowed to be ordered for specific VIN's, and registered owners, which they did provide our parts department with, hence the reason we shipped it out to them.   That is after all how we track the recall and how we were able to find yours.  

 

So, yes, the dealer that originally sold you your rpod DID order a recall kit for you and your specific VIN and I'm confident that your appointment set for 10/5 with that dealer will be a successful one!

AND - I'd like to say THANK YOU to Karin and the crew at McDowell's for being a "stand up" dealership and standing behind their retail customers, even though they're no longer a stocking dealer.  That's a big sign that - you're in good hands with them!  

(Neither of the dealers you were dealing with are current rpod dealers - there are other dealers in that vicinity however that are.)

 

You're 100% correct - we can't control everything our dealers do.  However, we CAN do our very best to step in and alleviate issues that arise for our owners.   Too many times during this recall period, I've had owners contact me stating that their selling dealer was less than amicable in regards to doing the recall work, because we'd pulled the product from their dealership.  And that's why I'm still monitoring this here - to get these issues to Susan as quickly as possible and get our owners taken care of. 

   

Please let us know if there's anything else we can do for you! 

~Kristin

Also in that email, can you provide me the dealers name you're working with? That way we can cross reference, just incase they didn't reference your VIN for the parts order.

My email address is: kgriffin@forestriverinc.com 

Thank you! 

~Kristin