Great job Forest River! |
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Peggy L.
Senior Member Joined: 14 Jan 2010 Location: Dunnellon, FL Status: Offline Points: 510 |
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Posted: 13 Oct 2012 at 12:36pm |
We’ve been having problems with our microwave, no doubt
caused when we hit a big bump several trips ago and the turntable stopped
working. We just remounted it and chalked that up to bad luck. But this trip we
noticed that some of the plastic on the door had melted. So we contacted Susan
at Forest River and asked if we could come by on our way home from our trip to
purchase a new one. She indicated that they would do the install and for this
we were very grateful. What an experience our visit to the factory was! All I
could think of was those pit stops in car races. Susan came out to talk to us
and a bunch of guys ran up to the pod. Two went in to install the microwave
oven. They did a beautiful job of it and even vacuumed up afterward. Probably
left our pod cleaner than they found it. Other guys ran all over around the
outside of the pod, inspecting this and re-caulking that. I don’t even know
what all they did, but I’m sure our pod is better for it. Then a guy came over
and handed Herb a box of caulk tubes and told him which should be used for
which application. We expected to pay for the microwave but Susan said she
would send it back to the manufacturer and have it covered under warranty. The
whole process took less than an hour and left us breathless. I’ve never
experienced such wonderful customer service before. Thank you to Susan and your team. |
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Traveling with Herb and the Boon-doggie
2010 r-pod 171 pulled by '11 Silverado |
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HuronSailor
Senior Member Joined: 10 Jun 2009 Location: Owosso MI Status: Offline Points: 860 |
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Outstanding.
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.: Mark & Beth :: Silverado 5.3L :: "arrrr"Pod 172 :: My Albums :: OurPod Blog ::
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Camper Bob
Senior Member Joined: 05 Oct 2011 Location: Portland Oregon Status: Offline Points: 273 |
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I just knew they are a Standup Company, in spite of some who think otherwise. Any changed minds? Safe Travels.
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Camper Bob and Camper Sue
Gracie the Wonder Dog (12 lb.) Mini Dachshund 2013 Rpod 171HRE (Pods-of-Luck) 2005 Chev. Tahoe |
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kymooses
Moderator Group Joined: 27 Jul 2010 Location: Louisville, Ky Status: Offline Points: 1048 |
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Another +1 to Susan and the FR folks!
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this_is_nascar
Senior Member Joined: 29 Dec 2009 Location: NJ Status: Offline Points: 366 |
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I guess I'm one of the some to whom you make reference. I'll admit, that over the last year or so, I've heard more "good news" stories about FR than in the past, however you can't discount those like me who have proven issues with the company and the camper that have put a bad taste in our mouths.
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"Ray & Connie"
- 2017 R-Pod RP-180 - 2007 Toyota Tacoma TRD-Off Road |
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Little Sweet Pea Pod
Newbie Joined: 15 Jun 2012 Location: Salt Lake City Status: Offline Points: 37 |
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Please share info on caulk tubes.
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HerbL
Groupie Joined: 15 Jan 2010 Location: Connecticut Status: Offline Points: 51 |
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They gave us two types of caulk:
TremPro 644 for the seams ALPHA high solids self leveling sealant for the AC, Fantastic Fan, etc. As PeggL stated, we were very pleased with Susan's great service and attitude. When we first got our Pod, in 2010, I bumped a gas pump barrier and bent the axle (100% my fault). We were far from home and needed help quickly. We contacted Susan who had to have an axle constructed since they had just changed suppliers and did not have the correct one in stock. She got the work done quickly and shipped it to us at their cost (we paid the delivery cost). Our experience with Forest River (Susan) and with Couchs RV who installed our spoiler & lights has always been extremely positive. |
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Tink
Senior Member Joined: 30 May 2009 Location: Knoxville, TN Status: Offline Points: 782 |
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I've been telling ya'll how great they are! Sign up for the FROG Rally in Goshen next August as soon as it gets posted and see Forest River in action. You will also be impressed!
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Tink'rPod 174 Knoxville,TN, |
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kymooses
Moderator Group Joined: 27 Jul 2010 Location: Louisville, Ky Status: Offline Points: 1048 |
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Carrie and I have already booked that week off. Soon as FROG posts it we are booking Tink!!
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pepperpod
Senior Member Joined: 01 Oct 2009 Location: Central KY Status: Offline Points: 1420 |
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@Kymooses. Would you please alert us when they post the FROG rally?
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Pepper,Coach,and Henry (a very brave little Maltese)
R Pod 172 The rewards of the journey far outweigh the risk of leaving the harbor...unknown |
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