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olphart View Drop Down
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Joined: 21 Jul 2010
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Points: 41 		Post Options Post Options   Thanks (0) Thanks(0)   Quote olphart Quote  Post ReplyReply Direct Link To This Post Topic: Forest River service
    Posted: 18 Oct 2010 at 3:07pm
I have a seam on a cushion splitting open.  When the dealer send a pic to Forest River, they messaged back to take more pictures and send it off to the cushion manufacturer rather than deal with the manufacturer themselves.
I'm not impressed with this kind of service.  I didn't buy the cushions from the manufacturer, I bought them from  my dealer  who dealt with the problem by contacting Forest River.  Forest River shouldn't be passing the buck on down.
Rpod 171.."Launch Pod",(lunchpod?)
2004 Sienna
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Points: 750 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Outbound Quote  Post ReplyReply Direct Link To This Post Posted: 18 Oct 2010 at 6:23pm
Hrmm...  here's my two cents: if the cushion has to go back to the cushion manufacturer, then that's where it should directly go.  Why waste time sending a cushion to Forest River, who then send it to the cushion manufacturer, who then fix it and then send it back to Forest River, who then sends it back to your dealer?

I don't necessarily see any passing of the buck here.  Just efficiency and the most speedy resolution to your problem.

Of course, the proof is in the pudding.  Did Forest River contact the cushion manufacturer and arrange for an RMA?  How are shipping costs being addressed?  Will Forest River step in and handle and discrepancies?
Craig :: 2008 Mazda Tribute :: 2009 r-pod 171, The Johnnie Ray
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Ratdog View Drop Down
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Points: 1175 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Ratdog Quote  Post ReplyReply Direct Link To This Post Posted: 18 Oct 2010 at 6:58pm
I'd forget all the sending back and forth hassle and just take it somewhere to get resewn.
 
Maybe FR will step up to the plate and reimburse you. It's got to be cheaper than shipping costs.
 
-- Steve

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Points: 247 		Post Options Post Options   Thanks (0) Thanks(0)   Quote kotasnana Quote  Post ReplyReply Direct Link To This Post Posted: 18 Oct 2010 at 9:11pm
I am sorry about your problems with Forest River. I hope everything turns out OK..
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Points: 860 		Post Options Post Options   Thanks (0) Thanks(0)   Quote HuronSailor Quote  Post ReplyReply Direct Link To This Post Posted: 19 Oct 2010 at 11:14am

Under warranty, FR told the dealer to send it directly to the cushion maker? Seems OK to me.  The dealer and FR can settle up between themselves.

However, if you're being involved in a warranty repair other than to drop off and pick up the pod, that's unacceptable.
.: Mark & Beth :: Silverado 5.3L :: "arrrr"Pod 172 :: My Albums :: OurPod Blog ::
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